At DiecastModelsWholesale.com, we ship collectible diecast models, model kits, figures, accessories, and other collectibles to customers throughout the United States and to many international destinations.
We carefully pack items in a bubble wrap and use fragile tape on the outside of the packaging to help protect collectible items and their original packaging during transit. Shipping options, costs, and available delivery estimates are displayed during checkout based on your shipping address, order contents, and available services.
- Order Processing
Most orders are processed within 1–2 business days.
Orders are generally processed and shipped Monday through Friday, excluding weekends and major U.S. holidays.
Processing time is the time required to verify, pick, pack, and prepare your order for shipment. It is separate from the carrier's transit time.
During periods of unusually high order volume, new product releases, holidays, or other circumstances, processing may take longer than normal. If a significant delay is expected, we may contact you using the contact information associated with your order.
- Shipping Rates
Shipping charges are calculated based on the destination, shipping method, order size, weight, dimensions, and other applicable factors. Available shipping options and charges will be displayed during checkout.
$9.95 Flat-Rate Shipping
We offer $9.95 flat-rate shipping for eligible orders shipped to physical street addresses in the 48 contiguous United States.
The $9.95 rate is a promotional, subsidized shipping rate and is intended to cover most standard orders. It may not be available for every order, destination, or shipping circumstance.
Very large, heavy, oversized, or unusually shaped orders may require additional shipping charges. If additional charges are necessary, we will contact you before shipping whenever reasonably possible.
The $9.95 flat-rate option does not automatically apply to Alaska, Hawaii, U.S. territories, P.O. Boxes, or international destinations.
- Shipping Carriers
Depending on the destination, package size, weight, service selected, and other shipping considerations, orders may be shipped using carriers such as:
- USPS
- UPS
- FedEx
We select the carrier and service that is appropriate for the shipping option selected and the characteristics of the shipment.
When a shipping option does not identify a specific carrier, customers generally cannot request a particular carrier.
- Delivery Estimates
Delivery estimates shown at checkout are estimates and are not guaranteed.
Actual delivery times may vary because of carrier delays, weather, holidays, peak shipping periods, transportation disruptions, address issues, customs processing, or other circumstances outside our control.
Expedited shipping, when available, generally refers to the carrier's transit service and does not necessarily reduce the time required to process or prepare an order before shipment.
- Shipment Confirmation & Tracking
When your order ships, we will normally send a shipment confirmation email containing the available tracking information.
Tracking information may take some time to become active after the carrier receives or scans the package into their system.
If an order ships in multiple packages, you may receive multiple tracking numbers and separate delivery dates.
- Multiple-Item Orders
We generally attempt to ship items together when practical. However, an order may be divided into multiple shipments depending on product availability, package size, warehouse inventory, shipping method, or other fulfillment considerations.
Some items may ship separately from the rest of an order.
Additional shipping charges will not normally be added simply because we divide a standard order into multiple packages, unless the order requires special handling or additional shipping costs that were disclosed or agreed upon.
- Shipping to Alaska & Hawaii
Shipping to Alaska and Hawaii is available for eligible products and addresses when shipping services are offered at checkout.
Shipping rates and available services may differ from those available to the contiguous United States.
The $9.95 contiguous-U.S. flat-rate shipping promotion does not automatically apply to Alaska or Hawaii.
- U.S. Territories, APO/FPO & P.O. Boxes
Shipping availability varies by destination and carrier.
P.O. Boxes, APO/FPO addresses, and U.S. territories may require specific shipping services, additional processing time, or different shipping charges.
If a particular shipping method is unavailable for your address, the available alternatives will be shown at checkout when possible.
Certain oversized products may not be eligible for delivery to P.O. Boxes or certain destinations.
- International Shipping
We ship to many international destinations.
International shipping rates are calculated based on the destination, package size, weight, shipping service, and other applicable factors. Available international shipping options and costs are displayed at checkout when available.
International delivery times are estimates and may be significantly longer than domestic delivery because of international transportation, customs processing, postal or carrier delays, and local delivery conditions.
Some products, destinations, or shipping services may not be available for international shipment.
We reserve the right to restrict or decline an international shipment when required by law, carrier restrictions, manufacturer restrictions, destination-country regulations, or other applicable requirements.
- Customs, Duties, Taxes & Import Fees
For international orders, the customer is responsible for any customs duties, import taxes, tariffs, VAT, brokerage fees, customs clearance fees, or other charges imposed by the destination country or its authorities, unless the applicable shipping service specifically states that such charges are prepaid.
These charges are separate from the product price and shipping charge paid to DiecastModelsWholesale.com.
We cannot guarantee how a destination country's customs authority will classify, value, inspect, or process an international shipment.
We cannot mark merchandise as a gift, declare an inaccurate value, or provide false customs information.
Customers are responsible for complying with the import laws and regulations applicable to their country.
- Customs Delays
International shipments may be delayed while being inspected or processed by customs authorities.
Customs delays are outside our control and are not included in our estimated transit times.
If a package is held by customs, the customer may need to provide information or pay applicable duties, taxes, or fees before delivery can be completed.
- Shipping Restrictions
Some products may have shipping restrictions based on size, weight, materials, destination, carrier requirements, manufacturer restrictions, or applicable laws and regulations.
If an item cannot be shipped to the address provided, we may contact you to discuss available options.
We may cancel an order when shipment to the requested destination is not reasonably possible.
- Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your address carefully before completing checkout.
If you discover that you entered an incorrect address, contact us as soon as possible at cs@diecastmodelswholesale.com.
We will make reasonable efforts to assist with address corrections before an order ships, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
Once a package has shipped, address changes, redirects, intercepts, or other carrier services may not be possible and may involve additional charges.
- Undeliverable, Refused & Returned Packages
If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to accept delivery, failure to pay required customs charges, or another issue attributable to the recipient, additional shipping charges may apply before the package can be reshipped.
Original shipping charges are generally non-refundable when a package is returned because it could not be delivered for reasons attributable to the customer or recipient.
International customers are responsible for applicable customs, duties, taxes, brokerage fees, and other charges associated with an undeliverable or refused international shipment.
Please contact Customer Service before refusing a package whenever possible.
- Lost, Stolen or Misdelivered Packages
Once a package has been shipped, delivery is handled by the applicable carrier.
If tracking shows that a package was delivered but you cannot locate it, first check around the delivery location and with household members, neighbors, building management, mailrooms, or other locations where the carrier may have left the package.
You should also contact the carrier promptly.
If you believe a package was lost, stolen, or misdelivered, contact us so we can determine what assistance may be available.
We may require tracking information, carrier documentation, photographs, or other information before resolving a delivery claim.
We cannot guarantee reimbursement or replacement for packages confirmed as delivered by the carrier, particularly when the package was delivered to the address provided by the customer.
- Damaged Packages
Because collectible models can be sensitive to impact and packaging damage, please inspect your shipment promptly after delivery.
If your order arrives visibly damaged, contact us as soon as possible at cs@diecastmodelswholesale.com.
Please keep:
- The product
- Manufacturer packaging
- Shipping carton
- Packing materials
- Shipping label
- Any damaged packaging
We may request photographs of the product, packaging, shipping carton, shipping label, and visible damage to help determine the appropriate resolution.
Do not discard the packaging until we have completed our review and advised you that it is no longer needed.
For information about damaged or defective merchandise and available remedies, please see our Return Policy.
- Collectible Packaging & Shipping
Many products sold by DiecastModelsWholesale.com are collectibles for which the original manufacturer packaging is an important part of the product's value.
We make reasonable efforts to package collectible merchandise securely for shipment.
However, normal shipping and handling can occasionally result in minor wear to outer packaging, including small dents, creases, scuffs, or other cosmetic imperfections.
Packaging condition may vary by manufacturer and product.
A minor cosmetic imperfection to a manufacturer's box or packaging does not necessarily mean the collectible itself is defective or damaged.
- Signature Requirements
Most shipments do not require a signature unless the carrier, shipping service, product, order value, or other circumstances require one.
If a signature is required, the customer is responsible for ensuring that someone is available to receive the shipment when necessary.
Special delivery instructions cannot always be communicated to or honored by the carrier.
- Shipping to Freight Forwarders
If you choose to have an order delivered to a freight forwarder, forwarding service, package consolidation company, or another intermediary, the delivery to that intermediary is considered delivery to the address provided at checkout.
We are not responsible for loss, damage, or other problems that occur after the package has been delivered to the freight forwarder or intermediary.
International customers using a U.S.-based freight forwarder are responsible for ensuring that their subsequent export and import arrangements comply with all applicable laws and regulations.
- Order Changes & Cancellations
Contact us as soon as possible if you need to change or cancel an order.
We will make reasonable efforts to accommodate requests received before processing or shipment, but orders may enter our fulfillment process quickly and may not be cancellable or modifiable once processing or shipment has begun.
If an order has already shipped, it generally cannot be cancelled through Customer Service and may instead be subject to our Return Policy.
- Shipping Delays Beyond Our Control
We are not responsible for shipping delays caused by circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Transportation delays
- Customs delays
- Government actions or restrictions
- Holidays and peak shipping periods
- Address problems
- Carrier staffing or operational issues
- Unexpected transportation or logistical disruptions
We will make reasonable efforts to assist customers when a carrier delay occurs.
- Pickup Orders
Customers who select local pickup will not be charged shipping for the pickup portion of the order.
Pickup orders must be collected according to the pickup instructions provided by DiecastModelsWholesale.com.
A valid order confirmation and identification or other verification may be required when collecting an order.
Products should be inspected at pickup whenever practical. If there is a problem with an item, please notify our staff before leaving or contact Customer Service promptly.
- Shipping Charges & Returns
Shipping charges are separate from merchandise prices.
For information about refunds, returns, exchanges, damaged merchandise, and whether original shipping charges are refundable, please see our Return Policy.
A return of merchandise does not automatically entitle the customer to a refund of the original shipping charge.
- Contact Us
If you have questions about shipping, delivery, tracking, international orders, or an existing shipment, please contact us:
ANAA INC.
DiecastModelsWholesale.com
1604 Beach Street
Montebello, CA 90640
United States
Email: cs@diecastmodelswholesale.com
Phone: 888-242-4227
We are happy to help with questions about your order and available shipping options.