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Return Policy

At DiecastModelsWholesale.com, we understand that collectors want their models and packaging to arrive in the condition they expect. We carefully pack orders before shipment, but damage can occasionally occur during transit, and sometimes a product may not be the right one for you.

Our return policy is designed to provide a straightforward return process while protecting the condition and collectible value of our products.

  1. 30-Day Return Policy

Most eligible products purchased from DiecastModelsWholesale.com may be returned within 30 days from the purchase date.

To request a return, please email:

cs@diecastmodelswholesale.com

Please include your order number and the reason for the return.

We will provide return instructions after reviewing your request.

Do not send an item back without receiving return instructions from us first.

  1. Returns for Change of Mind

If you change your mind, no longer need an item, ordered the wrong model or scale, or otherwise want to return an item that is not defective or damaged, the following conditions apply:

  • The return must be requested within 30 days from the purchase date.
  • The item must be unused and in its original condition.
  • The item must include the original manufacturer box, packaging, inserts, accessories, parts, and other materials supplied with the product.
  • The item must be suitable for resale in substantially the same condition in which it was sold.
  • Items that have been glued, painted, modified, assembled, altered, damaged, or otherwise changed are not eligible for a standard return.
  • Opened or removed-from-packaging collectible items may not be eligible for a change-of-mind return because opening the packaging may affect the item's collectible and resale value.
  • Customers are responsible for the cost of returning an item for a change-of-mind return.
  • Original shipping charges are generally non-refundable for change-of-mind returns.

We recommend using a trackable shipping service and retaining your return tracking information.

  1. Collector Packaging and Condition

Because many of our products are collectible items, the condition of the manufacturer's packaging can be important.

Unless otherwise approved by us, returned collectible products must include their original manufacturer packaging and must be returned in substantially the same condition as when received.

Please do not:

  • Apply shipping labels directly to the manufacturer's product box.
  • Tape directly onto the manufacturer's product box.
  • Write on the manufacturer's product packaging.
  • Remove or damage important packaging components.
  • Discard inserts, protective materials, accessories, or other components.

Place the manufacturer's box inside an appropriate shipping carton for the return.

  1. Damaged Items

If your order arrives damaged, please contact us as soon as possible after delivery.

Please keep:

  • The damaged product
  • The original manufacturer box
  • The original shipping carton
  • All packing materials
  • Any damaged or missing parts

Please email cs@diecastmodelswholesale.com and include your order number and, when possible, clear photographs showing:

  1. The damaged product
  2. The manufacturer's packaging
  3. The shipping carton
  4. The shipping label
  5. Any visible damage to the packaging or product

Photographs help us determine the appropriate resolution and may be required before a replacement or refund is authorized.

Do not discard the product or packaging until we have provided further instructions.

  1. Defective or Incorrect Items

If you receive a product that is defective, materially different from the product ordered, or if we shipped the wrong item, please contact us as soon as possible.

Depending on the circumstances, we may provide:

  • A replacement with the identical item;
  • A replacement part or other appropriate resolution; or
  • A refund if an appropriate replacement is unavailable.

For defective or incorrect merchandise, we may provide return instructions or a return shipping solution as appropriate.

  1. Minor Model Imperfections

Diecast models are manufactured products and may occasionally have very minor cosmetic imperfections.

Examples may include small variations in:

  • Paint application
  • Panel alignment
  • Trim
  • Decals
  • Wheels
  • Small components
  • Interior details
  • Packaging
  • Factory assembly

Minor imperfections that are consistent with normal manufacturing variation do not necessarily constitute a defect.

We will evaluate reported issues based on the nature and severity of the problem.

This provision does not limit any rights you may have under applicable law.

  1. Altered or Modified Items

Items that have been altered or modified after purchase are not eligible for a standard return.

This includes, but is not limited to:

  • Gluing
  • Painting
  • Customizing
  • Replacing parts
  • Installing aftermarket components
  • Removing permanently attached components
  • Modifying the body, wheels, interior, or other features
  • Other alterations that change the original condition of the product

Products returned in an altered condition may be refused or returned to the customer.

  1. Missing Parts or Loose Components

Some diecast models contain small, delicate, or removable components.

Although we carefully inspect and pack products before shipment, components can occasionally become loose or detached during transportation.

If you discover a loose or detached component, please contact us before attempting to glue or repair the item.

If you glue, repair, modify, or otherwise alter the product before contacting us, it may affect eligibility for a return, replacement, or other resolution.

  1. Return Shipping

Change-of-Mind Returns

For returns resulting from a change of mind, ordering the wrong model or scale, no longer wanting the product, or another reason unrelated to an error or defect, the customer is responsible for return shipping costs.

We strongly recommend using a carrier and service that provides tracking.

We are not responsible for return packages lost or damaged while being shipped back to us.

Damaged, Defective, or Incorrect Items

When a return is required because we shipped the wrong item or the product is determined to be defective or damaged, we will provide appropriate return instructions and, when applicable, cover or reimburse reasonable return shipping costs as determined by us.

    1. Original Shipping Charges

    For a change-of-mind return, including returns because the customer no longer wants the product, no longer needs the product, or ordered the wrong model or scale, the original shipping charge paid at checkout is generally non-refundable.

    DMW may offer promotional, discounted, or subsidized shipping rates. The amount charged to the customer at checkout may therefore be less than the actual cost DMW pays to the carrier to ship the order.

    For eligible change-of-mind returns, the refund may be reduced by the actual outbound shipping cost incurred by DMW, to the extent permitted by applicable law. This means that the amount deducted from the refund may be greater than the shipping amount originally paid by the customer.

    When an item is returned because of an error by DMW, or because the item arrived damaged or is determined to be defective, the handling of the original shipping charge will be determined based on the circumstances and applicable law.

    1. Flat-Rate Shipping

    DiecastModelsWholesale.com may offer promotional or subsidized shipping options, including our $9.95 flat-rate shipping offer for eligible physical addresses in the 48 contiguous United States.

    The $9.95 shipping amount is a promotional or subsidized rate and may be less than the actual carrier cost paid by DMW to ship an order.

    The $9.95 rate applies to the eligible shipment as offered at checkout and does not represent a guarantee that the actual carrier cost to DMW will be $9.95.

    For a change-of-mind return, the original shipping charge is generally non-refundable, and the customer remains responsible for the cost of shipping the merchandise back to DMW.

    If the actual outbound shipping cost paid by DMW exceeds the shipping amount paid by the customer, the difference may be reflected in the final refund for an eligible change-of-mind return, to the extent permitted by applicable law.

    1. Refunds

    Once an approved return is received, we will inspect the item to confirm that it meets the applicable return requirements.

    If the return is approved, the refund will generally be issued to the original payment method used for the purchase.

    For an eligible change-of-mind return, the refund will generally consist of the eligible purchase price of the returned merchandise, less applicable non-refundable shipping costs and any other amounts permitted under this Return Policy and applicable law.

    Because DMW may provide subsidized shipping rates, the actual outbound shipping cost paid by DMW may be greater than the shipping amount originally paid by the customer. Where applicable, this actual outbound shipping cost may be deducted when calculating the final refund.

    For example, if a customer paid a $9.95 subsidized shipping rate but DMW paid a higher amount to the carrier to ship the order, the actual outbound shipping cost paid by DMW may be deducted from the refund for a change-of-mind return, to the extent permitted by applicable law.

    The time required for a refund to appear in your account depends on your payment provider or financial institution.

    1. Returns That Do Not Meet the Requirements

    We reserve the right to refuse a return or adjust the refund when an item:

    • Is outside the applicable return period;
    • Is used or altered;
    • Has been glued, painted, customized, or modified;
    • Is missing original packaging or important components;
    • Has been damaged after delivery;
    • Is returned without required authorization or instructions;
    • Cannot reasonably be resold because of the customer's handling or condition of the item; or
    • Is otherwise excluded from return under this policy or applicable law.

    If a return does not qualify, we may contact you regarding the available options.

    1. International Returns

    We accept orders from customers outside the United States, but international returns may involve additional shipping, customs, duties, taxes, brokerage fees, or other charges.

    For international change-of-mind returns:

    • The customer is generally responsible for return shipping.
    • The customer is responsible for properly preparing and declaring the return shipment.
    • Customs, duties, brokerage fees, and other charges associated with returning merchandise may be the customer's responsibility.
    • Returned merchandise should not be shipped collect or with charges payable by DiecastModelsWholesale.com.
    • Customers should use a trackable shipping method.

    If an international order arrives damaged, defective, or incorrect, please contact us before shipping the product back so that we can provide appropriate instructions.

    Any refund or other resolution will be handled in accordance with applicable law.

    1. Refused, Undeliverable, or Abandoned Packages

    If an order is returned to us because:

    • An incorrect or incomplete shipping address was provided;
    • The recipient was unavailable when a signature was required;
    • The package was refused;
    • The package was not collected from the carrier;
    • The recipient moved and failed to update the shipping address; or
    • The package otherwise could not be delivered for reasons outside our control,

    the original shipping charge is generally non-refundable.

    Additional shipping or carrier charges incurred in returning or reshipping the package may also be the customer's responsibility.

    If a package is returned to us and you would like it reshipped, please contact customer service for available options.

    1. Exchanges

    For most products, we generally handle exchanges by accepting the eligible return and issuing the applicable refund, after which the customer may place a new order for the desired item.

    For defective, damaged, or incorrectly shipped merchandise, we may provide an identical replacement when available.

    Replacement availability is subject to inventory.

    If an identical replacement is unavailable, we may provide a refund or another appropriate resolution.

    1. Return Authorization

    Please contact us before returning merchandise.

    We may provide return instructions or a return authorization number when appropriate.

    Returns sent to an address other than the address provided in our return instructions may be delayed or rejected.

    Do not ship a return to a manufacturer unless we specifically instruct you to do so.

    1. How to Start a Return

    To start a return:

    Step 1 — Contact Us

    Email:

    cs@diecastmodelswholesale.com

    Include:

    • Order number
    • Name used for the order
    • Item you want to return
    • Reason for the return
    • Photographs, when relevant

    Step 2 — Wait for Instructions

    We will review your request and provide return instructions when the item is eligible for return.

    Step 3 — Pack the Item Carefully

    Return the product with its original manufacturer packaging, accessories, inserts, and components.

    Place the manufacturer's packaging inside an appropriate shipping carton.

    Step 4 — Ship the Return

    Use the shipping method specified in our instructions or, for customer-paid returns, a trackable shipping service.

    Keep your tracking information until the return has been received and processed.

    Step 5 — Inspection and Refund

    After we receive the return, we will inspect it.

    If the return meets the applicable requirements, we will process the appropriate refund or replacement.

    1. Pickup Orders

    If an order is designated for customer pickup, the same general return requirements apply unless otherwise stated at the time of purchase.

    If you inspect and accept an item at pickup, please notify us promptly if you discover a problem after taking the item home.

    For pickup orders that are not collected, please contact customer service to discuss cancellation or other available options.

    1. Abuse of the Return Policy

    We want our return policy to remain fair and available to legitimate customers.

    We reserve the right, to the extent permitted by law, to investigate unusual or repeated return activity and to refuse future returns where there is evidence of fraud, abuse, intentional damage, repeated use of merchandise followed by return, or other misuse of the return process.

    This provision does not limit any rights provided to consumers by applicable law.

    1. Questions About Returns

    If you have questions about a return, damaged product, defective model, missing component, or other issue with an order, please contact us.

    Email: cs@diecastmodelswholesale.com

    We are happy to review individual circumstances and determine the appropriate resolution.

    Contact Information

    ANAA INC.
    DiecastModelsWholesale.com
    1604 Beach Street
    Montebello, CA 90640
    United States

    Email: cs@diecastmodelswholesale.com

    Website: DiecastModelsWholesale.com

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